Privacy Policy – Keon Energy

Keon Energy – Privacy Policy

Effective Date: 11/04/2025

Keon Energy (“Keon”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you use our services, including our website, mobile apps, APIs, and related technologies (collectively, the “Services”).

1. Information We Collect

We collect information in the following ways:

a. Information You Provide

Account information: Name, email address, phone number, company name.
Vehicle data: Make, model, battery size, driving preferences.
Charging location data: Home/work addresses, GPS-based geofencing (if enabled).
Payment details (if applicable): Stored securely via third-party payment providers.

b. Automatically Collected Data

Usage data: Device type, operating system, IP address, login times, clicks, and interaction logs.
Location data: With your consent, we collect location info to optimize smart charging or show nearby chargers.
Telematics data (from EVs, if authorized): Battery level, state of charge, trip history, charging session logs.

2. How We Use Your Information

We use the data we collect for the following purposes:

To provide and improve our smart charging and energy optimization features.
To analyze performance, usage trends, and optimize user experience.
To enable EV management (tracking, diagnostics, trip history, etc.).
To display real-time public charger information.
To communicate updates, support, and service-related messages.
To comply with legal obligations and enforce our Terms of Use.

3. Legal Basis for Processing (EU/EEA Users)

If you’re located in the EU/EEA, we process your data under the following legal bases:

Performance of a contract (e.g., to deliver our Services).
Consent (e.g., for location tracking or marketing).
Legitimate interest (e.g., improving our Services).
Legal obligation (e.g., compliance with local laws).

4. How We Share Your Data

We do not sell your personal data. We may share your information with:

Trusted service providers: Cloud hosting, analytics, payment processing, and customer support.
EV or energy data providers: If you choose to connect your vehicle or energy account.
Regulatory authorities: When required by law or to protect our rights.
Affiliates and business partners: For service provision or joint offerings (with your consent).

5. Data Retention

We retain your data as long as your account is active or as necessary for the purposes outlined in this Policy. You may request deletion at any time, subject to legal or contractual obligations.

6. Your Rights

Depending on your location, you may have the following rights:

Access the personal data we hold about you.
Request correction or deletion of your data.
Object to or restrict certain processing.
Withdraw consent at any time.
Port your data to another service provider.

To exercise these rights, contact us at support@keon.energy.

7. Security

We implement industry-standard technical and organizational measures to protect your data, including encryption, secure storage, access controls, and regular security audits.

Despite our efforts, no system is 100% secure. We encourage you to use strong passwords and keep your credentials safe.

8. International Transfers

If you are located outside of [Insert Hosting Country], your data may be transferred to and processed in countries that may not offer the same level of data protection. In such cases, we use legal mechanisms such as Standard Contractual Clauses or your consent.

9. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via our platform or by email. Please review the policy regularly for updates.

11. Contact Us

If you have any questions, concerns, or requests regarding your privacy, reach out to us at:

support@keon.energy

www.keon.energy